Cool Zone Rules and Regulations
Cool Zone is open from 10 a.m. – 7 p.m. Use of the facilities is free of charge.
Children aged 4–11 years old may stay at the Cool Zone and join our activities.
Children below four years old may use the facilities when accompanied by a parent/guardian above 18 years old. Childcare providers may also accompany the children inside Cool Zone.
Children must be dropped off and picked up by their parent/guardian only. Unless the parent/guardian gives verbal and written consent, children will not be permitted to be on their own.
Children showing signs of any illness or communicable disease may not participate in any club activities and will require clearance from the resort doctor before they can enter Cool Zone.
To ensure optimum operations, parents/guardians are requested to inform team members of any health problems and relevant details regarding the child’s well-being.
Cool Zone team members are not authorised to administer any type of medication.
All guests within the Cool Zone premises are requested to wear appropriate clothing. Swimming attire is not permitted, unless required for an activity/excursion.
The parent/guardian is responsible for the behaviour of their child/children. Disruptive behaviour will not be permitted. Cool Zone team members do not have the authority to reprimand or use any form of punishment. To ensure smooth operations, uncontrollable children will be escorted back to the parent/guardian’s villa or location.
Parents/guardians are requested not to allow their children to bring valuable items, such as jewellery and electronic gadgets (phone, tablet, camera, video game console and so on), to the club or during activities. Shangri-La’s Villingili Resort & Spa, Maldives will not be held responsible for the loss of such items.
Scheduled activities are subject to change due to weather conditions and unforeseen circumstances. The Rainy Day Activity schedule will be followed on such occasions.
For children’s safety, it is important that they are equipped with a hat, sunscreen, change of clothing and swimming gear for water activities, as Cool Zone does not provide these items.
In the event of parent’s/guardians’ prolonged absence beyond normal hours and during the children’s meal times, team members are authorised to take necessary measures for the children’s well-being and sign for in-villa dining on behalf of the parent/guardian.
Smoking is not allowed within the Cool Zone premises and in the areas where children are having their activity/excursion.
Loud arguments and use of profanity in any form is prohibited.
Shangri-La’s Villingili Resort & Spa will not be held responsible for any injuries caused during participation in the Cool Zone activities.